EMERGENCY SERVICES COORDINATOR/CASE MANAGER
$35,000-$38,000 per year
Full time, non-exempt position
Health (partial payment), dental, and vision
Generous Vacation and Holiday Allowances
Pasadena Site (West San Gabriel Valley)
Peace Over Violence (POV) has a position available for someone with a passion for helping others and a commitment to developing community resources in the West San Gabriel Valley area. The Emergency Services Coordinator/Case Manager (ESC) not only provides face‐to‐face assistance for clients, but also works with clients as they maneuver through the various systems, while empowering them on their path to healing. This position requires someone who is energetic and resourceful, and has the ability to facilitate and maintain community partnerships that will affect sexual assault and domestic violence survivors’ interactions with the criminal justice, health care and mental health systems. This position requires working with community agencies and institutions providing education and information regarding survivor’s needs and services. The ESC is a vital part of POV’s Intervention Division-Emergency Response team program.
We are seeking someone who is charismatic, nurturing, empowering and a community builder, Candidate must demonstrate in-depth knowledge of sexual assault and/or domestic violence, child abuse/neglect, stalking, elder abuse intervention and ability to write and speak clearly and with confidence. Interested applicants must have completed Peace Over Violence’s 72 hour counselor advocate training or its equivalent. This position contains periodic on call 24/7 responsibility for accompaniment and hotline response and volunteer supervision.
Emergency Services/Crisis Intervention:
- Provide direct services, including telephone or face to face crisis intervention counseling, advocacy, and referrals to Sexual Assault and/or Domestic Violence survivors
- Identify client needs and assist in accessing services
Interface with POV’s case managers, legal advocacy, SART and Hotline staff to ensure program cohesion
- Maintains client’s confidentiality
- Provide ON-CALL assistance to Emergency Response Services as needed 7 days a week for accompaniment response and hotline
- Conduct a needs assessments safety planning and counseling with survivors
- Educate survivors about the dynamics of sexual and domestic violence and available resources
- Coordinate response team activities and communicate with law enforcement, social services, etc.
Case Management and Advocacy:
- Case Management and Advocacy:
- Prepare a case service plan for clients
- Provide advocacy and follow up with law enforcement, housing, Cal works, schools, etc.
- Advocate with community SART/DART partners for sensitive, appropriate service delivery
- Coordinate clients' cases to ensure clients receive a full range of services as needed
- Help clients locate other resources and make referrals when appropriate
- Help clients prepare for court: what to expect; how to behave; what documents are necessary
- Accompany clients to both civil and criminal court hearings when possible
- Keep accurate and orderly records and files for clients
- Contact clients, schedule and conduct in-takes for in-person counseling
- Comply with all confidentiality requirements
- Adhere to necessary grant requirements for statistical tracking
- Prepare and maintain monthly progress reports of program activities
- Responsible for data entry of individual cases and maintenance of monthly or quarterly reports
- Ensure completion of client record data-entry forms & other client-related file upkeep in a timely manner
Training, Collaboration and Special Projects:
- Together with POV volunteer coordinators, assist with Counselor Advocate Training, in-services and volunteer recruitment
- Develop and facilitate trainings to social services agencies, law enforcement, medical/forensic personnel and community partners
- Provide training to community partners, i.e., law enforcement, district attorney, medical personnel and other service providers
- Assist in developing a plan for outreach and education to the underserved populations of Peace Over Violence’s service area in coordination with other staff
- Provide speaking engagements, trainings, and information tables as requested on sexual assault, domestic violence and/or POV services
- Attend multidisciplinary meetings with community service providers, law enforcement agencies, etc.
- Represent Peace Over Violence to the public and media, when necessary.
Demonstrated knowledge of crisis intervention, domestic violence, child abuse/neglect, stalking, elder abuse intervention; experience in crisis counseling
- Completed or intend to complete Peace Over Violence’s 82-hour counselor/advocate training or its equivalent
- Ability to establish effective working relationships with criminal justice and social service agencies members
- Ability to work with clients, volunteers and staff in a non-judgmental manner
- Ability to relate in a empathetic, supportive, non-judgmental manner to victims and their families
- Demonstrate initiative and professionalism; ability to work independently & maintain work load
- Strong & effective oral & written communication skills; public speaking, facilitating group discussions
- Ability to work well with a diverse group of people; comfortable with L.A. & Pasadena communities
- Capacity to balance and provide self-care while meeting the demands of a crisis center
- Computer Literacy required: email, word documents, internet basics
- Automobile needed with a valid driver's license and insurance
- Bilingual skills (English/Spanish) preferred
Peace Over Violence encourages applicants from a diverse pool of candidates including candidates of color, candidates with disabilities, candidates who identify with the LGBTQ community and others.
Applicants may submit a resume and cover letter to:
Peace Over Violence
Attn: Yvette Lozano
Peace Over Violence, 1015 Wilshire Blvd. Suite 200, Los Angeles, CA 90017
No phone calls, please
Peace Over Violence is a equal employment opportunity employer.