Deaf Services Advocate/Case Manager


Full time, non-exempt position

Health (partial payment), dental, and vision
Generous Vacation and Holiday Allowances

Metro Headquarters and WSGV Center


Peace Over Violence’s Deaf, Disabled & Elder (DDE) Services Program is committed to extending accessible services for victims of sexual and domestic violence who are deaf, hard of hearing, have a disability and/or elder individuals. This position requires someone with the passion of helping others with experience and in-depth knowledge of Deaf Culture and proficiency in American Sign Language. The Advocate Case Manager will work closely with DDES program members and is part of POV’s Intervention Division, under the direct supervision the Director of Deaf, Disabled & Elder services. The Advocate Case Manager will provide trauma informed, supportive services to survivors of crime who are deaf or hard of hearing. Services will include crisis intervention, accompaniment, emergency response, advocacy and comprehensive case management services to victims of sexual assault, domestic violence, false imprisonment, intimate partner stalking and aggravated assault. The Advocate Case manager will assist survivors as they maneuver through the various systems, while empowering them on their path of healing.  


Case Management & Advocacy 

  • Conduct needs assessments, safety planning, and provide crisis counseling with survivors 

  • Educate survivors about the dynamics of sexual and domestic violence and available resources

  • Maintains client’s confidentiality 

  • Prepare a case service plan for clients

  • Provide advocacy and follow up with law enforcement, housing, CalWORKS, schools and community partner agencies, etc.

  • Advocate with community partners for sensitive and appropriate service delivery

  • Coordinate clients' cases to ensure clients receive a full range of services as needed

  • Help clients locate other resources, make referrals when appropriate and prepare for court: what to expect, what documents are necessary

  • Accompany clients to civil and criminal court hearings when possible

  • Keep accurate and orderly records and files for clients; update case notes into data system  

  • Contact clients, schedule and conduct intakes for in-person counseling 

  • Comply with all confidentiality requirements 

Community Outreach & Training

  • Assist in developing a plan for outreach and education to the underserved populations of Peace Over Violence’s service area in coordination with other Peace Over Violence staff

  • Provide speaking engagements, trainings, and information tables as requested on Sexual assault, domestic violence and/or POV services to better serve victims who are deaf and or hard of hearing

  • Attend multidisciplinary meetings with community service providers, law enforcement agencies, etc. 

  • Represent Peace Over Violence to the public and media, when necessary

Administrative/Other Duties

  • Adhere to necessary grant requirements for statistical tracking

  • Prepare and maintain monthly progress reports of program activities

  • Responsible for data entry of individual cases and maintenance of monthly or quarterly reports

  • Ensure completion of client record data-entry forms and other client-related file upkeep in a timely manner

  • Attend scheduled meetings: in-services, agency staff meeting, annual agency functions, and other agency meetings as needed

  • Maintain accurate time sheets and agency paperwork

  • Provide statistical analysis and narrative regarding Emergency Services activities for agency reports


  • Proficient in American Sign Language is required.

  • Demonstrated knowledge of crisis intervention, domestic violence, child abuse/neglect, stalking, elder abuse intervention

  • Completed or intend to complete Peace Over Violence’s 72-hour counselor advocate training or its equivalent

  • Ability to establish effective working relationships with criminal justice and social service agencies

  • Ability to work with clients, volunteers and staff in a non-judgmental manner

  • Ability to relate in a empathetic, supportive, non-judgmental manner to victims and their families

  • Demonstrate initiative and professionalism; ability to work independently and maintain work load

  • Strong, effective oral and written communication skills; public speaking, facilitating group discussions

  • Ability to work well with a diverse group of people; comfortable with communities from L.A. and the West San Gabriel Valley

  • Capacity to balance and provide self-care while meeting the demands of a crisis center

  • Computer Literacy required: Microsoft Office programs and internet basics

  • Flexible schedule to fit varying shifts; capacity to work some weekends and/or evenings

  • Automobile needed with a valid driver’s license and insurance


Peace Over Violence encourages applicants from a diverse pool of candidates including candidates of color, candidates with disabilities, candidates who identify with the LGBTQ community and others.

Applicants may submit a resume and cover letter to:
Peace Over Violence
Attn: Peggie Reyna, Director of Deaf, Disabled and Elder Services
Peace Over Violence, 1015 Wilshire Blvd. Suite 200, Los Angeles, CA 90017


No phone calls, please

Peace Over Violence is a equal employment opportunity employe