American sign language/DISABILITY Services Advocate Case Manager


Full time, non-exempt position, DOE

Health (partial payment), dental, and vision
Generous Vacation and Holiday Allowances

Metro Headquarters and WSGV Center


Peace Over Violence’s Deaf, Disabled & Elder (DDE) Services Program is committed to extending accessible services for victims of sexual and domestic violence who are deaf, hard of hearing, have a disability and/or elder individuals. This position requires someone with the passion of helping others with experience and in-depth knowledge of sexual and domestic violence against individuals with disabilities. The Advocate Case Manager will work closely with DDES program members and is part of POV’s Intervention Division, under the direct supervision the Director of Deaf, Disabled & Elder services. The Advocate Case Manager must have a commitment to assisting people with developmental and/or physical disabilities and will provide trauma informed, supportive services to survivors of crime. Services will include crisis intervention, accompaniment, emergency response, advocacy and comprehensive case management services to victims of crimes that may include care giver abuse, intimate partner violence and stalking and aggravated assault. The Advocate Case manager will assist survivors as they maneuver through the various systems, while empowering them on their path of healing.  


Case Management & Advocacy 

  • Conduct a needs assessments safety planning, crisis counseling with survivors

  • Educate survivors about the dynamics of sexual and domestic violence and available resources

  • Maintain confidentiality with clients

  • Prepare a case service plan for clients

  • Provide advocacy and follow up with law enforcement, housing, CaWORKS, schools, community partner agencies, etc.

  • Advocate with community partners for sensitive, appropriate service delivery

  • Coordinate clients' cases to ensure clients receive a full range of services as needed

  • Help clients locate other resources and make referrals when appropriate

  • Work with clients to prepare for court: what to expect; what documents are necessary

  • Accompany clients to civil and/or criminal court hearings when possible

  • Keep accurate and orderly records and files for clients, update case note into data system  

  • Contact clients, schedule and conduct in-takes for in-person counseling 

  • Comply with all confidentiality requirements 

Community Outreach & Training

  • Assist in developing a plan for outreach and education to the underserved populations of Peace Over Violence’s service area in coordination with other Peace Over Violence staff

  • Provide speaking engagements, trainings, and information tables as requested on Sexual assault, domestic violence and/or POV services to better serve victims who are deaf and or hard of hearing

  • Attend multidisciplinary meetings with community service providers, law enforcement agencies, etc. 

  • Represent Peace Over Violence to the public and media, when necessary

Administrative/Other Duties

  • Adhere to necessary grant requirements for statistical tracking

  • Prepare and maintain monthly progress reports of program activities

  • Responsible for data entry of individual cases and maintenance of monthly or quarterly reports

  • Ensure completion of client record data-entry forms and other client-related file upkeep in a timely manner

  • Attend scheduled meetings: in-services, agency staff meeting, annual agency functions, and other agency meetings as needed

  • Maintain accurate time sheets and agency paperwork

  • Provide statistical analysis and narrative regarding Emergency Services activities for agency reports


  • Demonstrated knowledge of crisis intervention, domestic violence, child abuse/neglect, stalking, elder abuse intervention; experience in crisis counseling

  • Completed or intend to complete Peace Over Violence’s 72-hour counselor advocate training or its equivalent

  • Ability to establish effective working relationships with criminal justice and social service agencies members

  • Ability to work with clients, volunteers and staff in a non-judgmental manner

  • Ability to relate in a empathetic, supportive, non-judgmental manner to victims and their families

  • Demonstrate initiative and professionalism; ability to work independently & maintain work load

  • Strong & effective oral & written communication skills; public speaking, facilitating group discussions

  • Ability to work well with a diverse group of people; comfortable with communities within L.A. and the West San Gabriel Valley

  • Capacity to balance and provide self-care while meeting the demands of a crisis center

  • Computer Literacy required: email, Microsoft Office, internet basics

  • Flexible Schedule to fit varying shifts; capacity to work some weekends and/or evenings

  • Automobile needed with a valid driver’s license and insurance

  • Fluency in English and American Sign Language preferred

  • Three years paid experience providing direct services in American Sign Language to people who are Deaf and/or Hard of Hearing


Peace Over Violence encourages applicants from a diverse pool of candidates including candidates of color, candidates with disabilities, candidates who identify with the LGBTQ community and others.

Applicants may submit a resume and cover letter to:
Peace Over Violence
Attn: Yvette Lozano, Chief Program & Operations Officer
Peace Over Violence, 1015 Wilshire Blvd. Suite 200, Los Angeles, CA 90017


No phone calls, please

Peace Over Violence is a equal employment opportunity employe